Terms and Conditions
Last updated: December 15, 2016
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.reviewignite.com website and services (collectively, the “website”) operated by ReviewIgnite, LLC (“us”, “we”, or “our”). Your access to and use of the website is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the website (“you”). By accessing or using the website, you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the website.
We provide online customer review monitoring, reputation management, business listing management and related services (“Services”). We may modify or change the features of the Services with or without notice to you. We will not be liable to you or any third party should we make any changes to the Services.
By submitting your email on our website, you agree to subscribe to blogs, newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
- Monthly Plans
The Website includes Services that are available for purchase on a subscription basis (“Monthly Plan(s)”). Services are ordered by selecting the desired Monthly Plan from the website. By submitting the payment method form, you agree for us to provide access to the Services according to these Terms and that you are above the age of 18 and an authorized representative of the entity to procure such Services. You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set on a monthly basis. Some of these Monthly Plans require a onetime setup fee (Setup Fee). You will be billed at the beginning of your first Billing Cycle if you choose one of these Monthly Plans.At the end of each Billing Cycle, your Monthly Plan will automatically renew under the exact same conditions unless you cancel it or ReviewIgnite, LLC cancels it. You may cancel your Monthly Plan renewal either through your online account management page or by contacting ReviewIgnite, LLC customer support team. No refunds are issued for any unused portion of the then current subscription period.A valid credit card is required to process the payment for your Monthly Plan. You shall provide ReviewIgnite, LLC with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information including credit card number, expiration date and CVV (Card Verification Value) code. By submitting such payment information, you automatically authorize ReviewIgnite, LLC to charge all Monthly Plan fees incurred through your account to any such payment instruments.
Should automatic billing fail due to expiration, cancellation or termination of credit card on file, we will notify you to update your payment information. We may, at our discretion, issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice. Your Monthly Plan, at our discretion, will be cancelled if payment information is not updated or payment is not received by billing due date.
You have the ability to upgrade or downgrade your Monthly Plan at any time. The upgrade or downgrade will take effect at least by the next billing cycle. For upgrades, your current credit card on file will automatically be charged the new subscription rate on the next billing cycle. With regards to downgrades on a Monthly Plan, we do not issue refunds for partial months of service.
- Free Trial
ReviewIgnite, LLC may, at its sole discretion, offer certain Monthly Plans with a 30-day free trial (“Free Trial”). You may be required to enter your billing information in order to sign up for the Free Trial. Free Trials are only valid for new customers at a single location and are applied to the first month of service.If you do enter your billing information when signing up for the Free Trial, you will not be charged by ReviewIgnite, LLC until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Monthly Plan, you will be automatically charged the applicable Monthly Plan fees for the type of Monthly Plan you have selected.
At any time and without notice, ReviewIgnite, LLC reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
- Fee Changes
ReviewIgnite, LLC, in its sole discretion and at any time, may modify the Monthly Plan or Setup fees for the Monthly Plans. Any Monthly Plan fee change will become effective at the end of the then-current Billing Cycle. ReviewIgnite, LLC will provide you with a reasonable prior notice of any change in Monthly Plan fees to give you an opportunity to terminate your Monthly Plan before such change becomes effective. Your continued use of the Service after the Monthly Plan fee change comes into effect constitutes your agreement to pay the modified Monthly Plan fee amount.
Certain refund requests for Monthly Plans may be considered by ReviewIgnite, LLC on a case-by-case basis and granted in sole discretion of ReviewIgnite, LLC. Setup Fees are non-refundable.
Our website allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post on or through the website, including its legality, reliability, and appropriateness.By posting Content on or through the website You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the website does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.You retain any and all of your rights to any Content you submit, post or display on or through the website and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the website However, by posting Content using the website, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the website. You agree that this license includes the right for us to make your Content available to other users of the website, who may also use your Content subject to these Terms.
ReviewIgnite, LLC has the right but not the obligation to monitor and edit all Content provided by users.
In addition, Content found on or through this website are the property of ReviewIgnite, LLC or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
Some parts of the website allows you to subscribe to receive communications from us or purchase a Monthly Plan (Account). When you create an account with us, you guarantee that you are above the age of 18, an authorized representative of the company, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the website.You are responsible for maintaining the confidentiality of your Account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your Account and/or password, whether your password is with our website or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account.You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
- Copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to email@example.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the website on your copyright.
- DMCA Notice and Procedure for Copyright Infringement Claims
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
•an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
•a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
•identification of the URL or other specific location on the Service where the material that you claim is infringing is located;
•your address, telephone number, and email address;
•a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
•a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.You can contact our Copyright Agent via email at firstname.lastname@example.org
- Intellectual Property
The website and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of ReviewIgnite, LLC and its licensors. The website is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of ReviewIgnite, LLC.
- Links to Other Web Sites
Our website may contain links to third party web sites or services that are not owned or controlled by ReviewIgnite, LLC. ReviewIgnite, LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.You acknowledge and agree that ReviewIgnite, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
We may terminate or suspend your account and bar access to the website immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.Upon termination or suspension, regardless of the reasons therefore, you agree that your right to use the website and services immediately ceases, and that we may immediately deactivate or delete your account including all related information and files and prevent any further access to such files or this website.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You agree to defend, indemnify and hold harmless ReviewIgnite, LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the website, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the website.
- Limitation of Liability
In no event shall ReviewIgnite, LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the website; (ii) any conduct or content of any third party on the website; (iii) any content obtained from the website; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the website is at your sole risk. The website is provided on an “AS IS” and “AS AVAILABLE” basis. The website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.ReviewIgnite, LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the website will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the website is free of viruses or other harmful components; or d) the results of using the website will meet your requirements.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
- Governing Law
These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the website.
If you have any questions about these Terms, please contact us.
Brands, logos and other trademarks featured on the ReviewIgnite.com website are the property of their respective trademark holders. These trademark holders are not affiliated with ReviewIgnite, LLC. Nor do they sponsor or endorse our services. Below is a list of these trademarks and their owners.
Google and the Google logo are registered trademarks of Google, Inc.
Yelp and the Yelp logo are registered trademarks of Yelp, Inc.
TripAdvisor and the TripAdvisor logo are registered trademarks of TripAdvisor, LLC.
OpenTable and the Open Table logo are registered trademarks of OpenTable, Inc.
Foursquare and the Foursquare logo are registered trademarks of Foursquare, Inc.