Don’t Let HIPAA Scare You From Responding to Patient Reviews

Don't Let HIPAA Scare You From Responding to Patient Reviews

Responding to online reviews is now standard practice for businesses. By not doing so, businesses risk losing credibility with consumers and, more importantly, revenue. However, for healthcare providers, responding to patient reviews can be challenging. This is due to the possibility of revealing a patient’s protected health information (PHI), which is a key component of […]

Read more

10 Do’s and Don’ts of Managing Your Online Reviews

The Do's and Don'ts of Managing Your Online Reviews

(Copyright: tiero / 123RF Stock Photo) If you own a local business, you’re well aware how online reviews can impact your bottom line. Studies have found that 90% of consumers say their buying decisions are influenced by online reviews. That’s why making online reputation management a key part of your marketing strategy is critical to […]

Read more

Recent Changes by Google that Impact Online Reviews

Recent Changes by Google that Impact Online Reviews

We all know that Google makes hundreds of changes annually to their search algorithm, web properties, etc. And, ever since online reviews have risen in importance in the last half decade, Google has made a number of adjustments to improve the user experience when accessing reviews. And in case you missed it, we wanted to […]

Read more

10 Keys for Effectively Responding to Negative Online Reviews

10 Keys for Effectively Responding to Negative Online Reviews

(Image credit: Baoyan / stock.adobe.com) It’s understandable that negative online reviews are a cause of anxiety and frustration for most businesses. However, no business is immune from getting bad reviews. Even with the best of intentions, people still make mistakes and sometimes bad things just happen. The real test is how a business responds to […]

Read more

Show Your Online Reviews Some Love!

Show Online Reviews Some Love!

Online customer reviews. They aren’t going anywhere. Ignoring them is bad for business. Fighting them only makes things worse. The reality is online reviews are actually great for your business. So in honor of Valentine’s Day, it’s time to show online reviews some love. For most businesses, online reviews are looked upon with contempt. The […]

Read more

Online Review Management Trends to Watch in 2017

Online Review Management Trends to Watch in 2017

The online review management sector is constantly changing. Staying informed demands a 360 degree view to ensure a complete picture of the opportunities and threats that may impact your business. At ReviewIgnite, we keep a close watch on the important trends in online review management that businesses can leverage to both protect their reputation and […]

Read more

5 Tips to Leverage Online Reviews During the Holidays

5-Tips-to-Leverage-Omline-Reviews-During-the-Holidays

The holiday shopping season is upon us and more and more of holiday sales are happening online. According to Adobe Digital Insights, Black Friday generated $3.34 billion in online sales and Cyber Monday raked in another $3.45 billion — both records. With the record number of people shopping online this holiday season, more people are […]

Read more

5 Reasons Why Companies Should Care About Online Reviews

5 Reasons Why Companies Should Care About Online Reviews

Let’s face it. When people are looking for something, wanting to know more about something or want to find out where something is – they get out their smartphones and do an online search. Today, most of this online research is focused on reading – not company websites and landing pages – but online customer […]

Read more

top