Online Review Management Company | Social Reputation Management

How to Remove Fake Online Reviews

August 21, 2019 / by Malcolm Stone / Online Review Management

For local businesses, online reviews have a significant impact on your success. A recent study showed that 90% of survey respondents claimed that online reviews influenced their buying decisions. Because of the importance of online reviews, business owners have become savvier in proactively managing their online reputation. But what about dealing with fake reviews? Unfortunately, […]

5 Reasons Why Businesses Should be Asking Customers for Online Reviews

April 25, 2019 / by Malcolm Stone / Online Review Management

By now, most businesses know how important getting online reviews is to their success. Unfortunately, most customers aren’t leaving reviews. The good news is that businesses can (and should) take steps to improve this situation. How? By asking customers for online reviews. Consumers today search online for businesses that have the products and services they […]

5 Costly Business Online Reputation Management Fails

March 14, 2019 / by Malcolm Stone / Online Reputation Management

Many businesses are adopting online reputation management as a key component of their local marketing strategy. With 9 out of 10 consumers searching the web for businesses, focusing on your brand’s online reputation is a must to survive. Yet, with all the articles, tips and tools available, many businesses are still failing at the simplest […]

How Online Business Listings Work and Why They Matter

February 25, 2019 / by Malcolm Stone / Local Marketing

Making it easy for customers to find you. That’s a key objective for any local business. And, considering most consumers search for businesses online, being easily found on the web is crucial. Luckily, there are hundreds of online business listing management sites on the internet to help businesses accomplish this task. From well-known names like […]

As Google+ Fades, Businesses Should Shift Focus to this Google Site

January 31, 2019 / by Malcolm Stone / Local Marketing

If you’re like most people, when you heard about Google+ shutting down, you probably didn’t bat an eyelash. Because, if you’re like most people, you weren’t using Google+ anyway. The reason Google is ending Google+ is simple. As a social network, Google+ never took off. Even with all the effort and resources put behind it, […]

Ignite Sales with a Great Online Reputation Management Strategy in 2019

January 22, 2019 / by Malcolm Stone / Online Reputation Management

With the start of a new year, local businesses will be looking for ways to “ignite” their post-holiday sales. While many will stick to traditional marketing and advertising, another approach businesses should consider is employing an online reputation management strategy in 2019. The reasons why this makes sense are two-fold: studies show that nearly 9 […]

‘Tis the Season for a Great Holiday Online Reputation Plan

November 21, 2018 / by Malcolm Stone / Customer Experience

As another holiday season arrives, businesses are busy planning to deal with the surge in customer traffic that comes with this joyous time of year. And, with 71% of consumers preferring digital channels as the starting point of their holiday shopping journey, it’s more important than ever for businesses to make a good online first […]

5 Ways to Encourage User-generated Content to Grow Your Reputation

October 23, 2018 / by Malcolm Stone / Content Marketing

Today, people turn to the web to find local businesses when looking to make a purchase. A recent study found that 97% of consumers looked online for local businesses. And, 93% of consumers read local reviews to decide if a business is good or not. If you want to get more customers, these statistics illustrate […]

Make Sure Your Customer’s Calls Aren’t Going into a Black Hole

September 25, 2018 / by Malcolm Stone / Customer Experience

Does this sound familiar? You call someone, leave a voice mail and later they say they never got your message. Between friends, this is something that’s usually shrugged off and you move on. However, if it’s your customers that are trying to call you, the ramifications are more serious. Even with the multitude of options […]

5 Keys for Building a Great Online Reputation

June 20, 2018 / by Malcolm Stone / Best Practices

5 Keys to Building a Great Online Reputation

In today’s digital world, businesses need to pay attention to their online reputation. Studies show that 97% of consumers use the internet to find a local business. So it’s critical that your online first impression is a good one. Ignore this aspect of your business and you not only risk losing revenue – you risk […]

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