June 28, 2022 / by Malcolm Stone / Customer Experience
In order for a business to build a positive online reputation that drives sales, you must consistently deliver a great customer experience. That’s why it’s so important to get the customer experience right in the beginning and keep it that way. But how do you evaluate your performance? An effective way to do this is […]
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How Mystery Shopping Improves the Customer Experience
Four key areas businesses should assess using a mystery shopping strategy to improve the customer experience and your brand’s reputation.
June 28, 2022 / by Malcolm Stone / Customer Experience
In order for a business to build a positive online reputation that drives sales, you must consistently deliver a great customer experience. That’s why it’s so important to get the customer experience right in the beginning and keep it that way. But how do you evaluate your performance? An effective way to do this is […]
Read more