January 31, 2021 / by Malcolm Stone / Customer Experience
Summary: Since COVID-19 became part of our everyday lives in 2020, local businesses have had to make significant changes regarding the customer experience in order to keep their doors open. While the new year offers hope for a return to normal, the reality is that many of these changes will continue. Introduction 2020 is a […]
Read more
5 COVID-driven, Customer Experience Changes Businesses Should Carry Over into 2021
January 31, 2021 / by Malcolm Stone / Customer Experience
Summary: Since COVID-19 became part of our everyday lives in 2020, local businesses have had to make significant changes regarding the customer experience in order to keep their doors open. While the new year offers hope for a return to normal, the reality is that many of these changes will continue. Introduction 2020 is a […]
Read more